Privacy Policy

Effective Date: 2025-02-25

Sudzilla Car Wash and Detailing Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services, visit our website, or interact with us.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, vehicle details, and billing information.
• Payment Information: If you make a purchase, we collect payment details through secure third-party payment processors.
• Usage Data: Information about your interactions with our website, such as IP address, browser type, and pages visited.
• Cookies & Tracking: We may use cookies to improve website functionality and analyze user behavior.

2. How We Collect Information

We collect information when you:

• Schedule an appointment or sign up for a subscription.
• Contact us via phone, email, or our website.
• Use our website and allow cookies or tracking technologies.

3. How We Use Your Information

We use your data to:

• Provide and improve our car wash and detailing services.
• Process payments and manage subscriptions.
• Send appointment confirmations and service updates.
• Offer promotions, discounts, and customer loyalty rewards.
• Analyze website traffic and improve user experience.
• Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. However, we may share your data with:

• Service Providers: Payment processors, email marketing platforms, and appointment scheduling software.
• Legal Authorities: If required by law or to protect our rights.

5. Data Security

We implement security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing emails by clicking “unsubscribe.”
• Disable cookies through your browser settings.

7. Retention of Data

We keep your information for as long as necessary to provide services and comply with legal requirements.

8. Cookies & Tracking

We use cookies to enhance user experience. You can manage cookie settings in your browser.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.

Operational Policies (Service-Related)

10. Monthly Subscription Plan

• Customers can cancel their monthly subscription anytime before the next billing cycle.
• Refunds are not provided for partial months or unused washes.
• If a payment fails, the subscription may be suspended until payment is successfully processed.
• A $15 failed payment fee may be applied if the payment method on file is declined.
• If payment is not updated within 7 days, the subscription will be canceled automatically.
• Sudzilla Car Wash and Detailing Inc. reserves the right to terminate a subscription if misuse, abuse, or policy violations are detected.

11. Cancellation & Refund Policy

One-Time Services

• Customers can cancel or reschedule a one-time car wash or detailing appointment at least 24 hours before the scheduled service time.
• Cancellations made within less than 24 hours may be subject to a cancellation fee of 15% of the booked service.
• If you are not present for your scheduled appointment, no refund will be issued, as our team has already allocated time and travelled to your location.

12. Service Area & Availability

• Sudzilla Car Wash and Detailing Inc. provides mobile services in the following cities:
  Chilliwack, Abbotsford, Langley, Maple Ridge, Pitt Meadows, Mission, Coquitlam, Port Coquitlam, Port Moody, Burnaby, Surrey, White Rock, Delta, Richmond, New Westminster, Vancouver, North Vancouver, and West Vancouver.
• Appointments outside these areas may be subject to availability and may incur an additional travel fee.

13. Weather & Service Conditions

• Sudzilla Car Wash and Detailing Inc. operates in most weather conditions, including rain. However, in cases of severe weather (such as heavy storms, snow, extreme cold, or hazardous conditions), we may need to reschedule for safety reasons or to maintain service quality.
• If rescheduling is necessary, we will notify you at least 3 hours in advance and work with you to find a new appointment time as soon as possible.
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14. Access to Vehicle & Property Requirements

• Customers must provide access to their vehicle and ensure a safe, legal parking space where we can work.
• If the vehicle is in a restricted area or not accessible at the scheduled time, no refund will be issued, as our team has already allocated time and travelled to your location.
• We are not responsible for any fines, tickets, or towing fees if the vehicle is parked in an unauthorized area.

15. Customer Responsibilities

• Please remove all personal belongings from the vehicle before your appointment. Sudzilla Car Wash and Detailing Inc. is not responsible for lost or damaged items left inside.
• If your vehicle requires special cleaning services (such as pet hair removal, stain treatment, or odor elimination), please notify us in advance, as additional fees may apply.
• Customers should ensure access to water and electricity at the service location. If this is not available, please let us know in advance so we can bring our own supplies.

16. Vehicle Condition & Liability

• We will not be held responsible for pre-existing damage to the vehicle, including scratches, dents, or upholstery stains.
• If we identify any pre-existing damage, we may document it with photos before starting the service.
• Some stains, odors, or deep scratches may not be fully removable despite our best efforts.

17. Refunds & Satisfaction Guarantee

• If you are unsatisfied with your service, please notify us within 24 hours so we can address the issue.
• Refunds are offered at our discretion and only if we are unable to resolve a complaint.

Special Service Terms

18. Pet Hair & Biohazard Cleaning Fees

• Excessive pet hair removal requires additional time and specialized cleaning. A surcharge of $50 may apply based on the severity.
• Biohazard cleaning (e.g., vomit, blood, urine, mold, mildew) requires extra sanitization. A minimum surcharge of $80 will be applied, and pricing may vary based on the severity of contamination.
• Customers should inform us in advance if their vehicle requires these additional services to ensure proper scheduling and pricing.

19. Corporate & Fleet Service Terms

• Sudzilla Car Wash and Detailing Inc. offers bulk and corporate services for businesses with multiple vehicles.
• Fleet services require a signed service agreement outlining pricing, frequency, and payment terms.
• Discounts may be available for businesses with 25 or more vehicles on a recurring service plan.
• Payment for fleet services is due as per agreed terms, and late payments beyond 7 days may incur a late fee of $1500.
• Custom service packages are available upon request. Businesses interested in fleet services can contact us at 778-968-4861 or sudzillacarwash1@gmail.com .

20. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:

Sudzilla Car Wash and Detailing Inc.
sudzillacarwash1@gmail.com
778-968-4861